Virage Labs

Return and Warranty Policy

Return and Warranty Policy

All Virage Laboratories Inc. (“Virage”, “We”, “Our”, “Us”) products come with a 1-year limited warranty, and a 30-day money back guarantee.  All of our direct-wire or 120V products are CSA, UL or ETL (US-CAN) listed.

Non-defective returns

To be accepted for return, non-defective items must be returned unused, in the original packaging, and in new condition.

Non-defective items must be returned at your expense, after contacting Us to obtain an Return Merchandise Authorization (“RMA”).  Once the returned item(s) are received and inspected, We will notify you by email and a refund will be issued using the same method of payment as the original purchase.  Note that if the returned item(s) do not meet the condition requirements outlined above, Virage reserves the right to deduct a restocking fee from the refunded amount, or deny the refund.  Shipping fees from the initial purchase or return shipment will not be refunded.

Virage cannot be responsible or liable for Our non-receipt of any items you have returned to us, unless you have a valid RMA, and Virage is provided tracking information and proof of delivery to the correct return address.

Warranty claims

If, within 1 year of the date of delivery, your Virage product ceases to function, Virage will either repair it or replace it with an equivalent model, at Our discretion (the “Warranty”). The Warranty is your sole warranty and excludes any other warranties at law or otherwise.

Prior to authorizing the return of your device, a Virage technician will work with you to try and remotely diagnose and repair your device.  Many issues can be solved without having to physically repair or replace the device.

Note that the Virage warranty does not cover:

  • Damage due to improper wiring
  • Damage due to overloading of devices or connecting inappropriate loads
  • Damage due to surges, sags or other issues with the power supply
  • Damage due to attempts to program or reprogram device firmware
  • Mechanical damage caused by misuse or improper handling

Many LED lights claim to be dimmable but are not, while others dim poorly (e.g. flickering or a lack of distinct brightness steps).  This is beyond Our control and for this reason, We cannot guarantee Virage dimmers will function properly with all dimmable LED lights.

In addition to the above, although Virage will do Our best to maintain compatibility with updated or new technologies and assist our users in solving problems, third-party products are ultimately beyond our control.  Incompatibility with hub software products (including updates), network devices and protocols, or other technology is therefore not covered under the warranty and as such is a risk you assume in buying Our products.

If our technician can’t solve your problem, We will issue you an RMA and provide return shipping information to send your device back to Us.  Once We inspect your returned item and verify it’s warranty status, We will repair it or replace it and send it back to you.  Note that as models change over time and are updated and/or superseded, We may not be able to provide an identical replacement for your device.

In no event shall Virage Laboratories Inc., Our owners, directors, officers, employees, affiliates, agents, contractors, interns, suppliers, service providers or licensors be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind including, without limitation, lost profits, lost revenue, lost savings, loss of data, replacement costs, or any similar damages, whether based in contract, tort (including negligence), strict liability or otherwise, arising from the ownership, possession, or use of any product manufactured, sold, or otherwise provided by Us, if that product is not installed by a professional electrician (in the case of direct-wire products) and used in accordance with the product instructions provided on the Virage website and the warranty provisions listed above.

Our products are not designed, intended or authorized (1) for use in any medical, life saving or life sustaining systems, or for any other application in which the failure of the product could create a situation where personal injury or death may occur; or (2) for protection of property. Your use of Virage products in such environments shall be at your own risk, and you shall indemnify and hold Virage Laboratories Inc., and our owners, directors, officers, employees, affiliates, agents, contractors, interns, suppliers, service providers or licensors harmless against all claims, costs, damages, and expenses, and attorney fees arising out of, directly or indirectly, any claim of property damage, product liability, personal injury or death associated with such unintended or unauthorized use, even if such claim alleges that Virage was negligent regarding the design or manufacture of the product or part thereof.

Some jurisdictions prohibit exclusion or limitation of liability for implied warranties or consequential or incidental damages, so the limitations set forth in this section may not apply to you. You may also have other legal rights that vary from jurisdiction to jurisdiction. These limitations apply to the maximum extent permitted by law.